• +91 7396348040

  • support@factorh.com

  • Hyderabad, India

Posted on : March 1, 2024 ServiceNow Developer

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Factor H is seeking an experienced ServiceNow Developer who will be a key member of the ServiceNow Development team.
- As a ServiceNow Developer you will be the subject matter expert in designing, developing, documenting, analyzing, creating and modifying the platform based on business needs.
- You will create, review and enhance, keep up-to-date technical documentation as part of the ServiceNow development team.
- You will be analyzing, documenting and modifying the ServiceNow platform based on business needs with a focus on ITSM, CSM and ITBM (SPM).

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Develop artifacts on the ServiceNow platform including Catalog Items, SLAs, Assignment Rules, Flows, Business Rules Email Notifications etc.
  • Configure ServiceNow to receive/send external data using Data Sources and Transform maps.
  • Configure ServiceNow to send data to external systems via API Integrations
  • Make configuration or code changes as required, test in development environment, represent changes in CAB and deploy changes to production environment.
  • Create and maintain knowledge artifacts to document platform functionality and troubleshooting steps, known issues and resolution.
  • Staying current on ServiceNow trainings and best practices.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 5-7 years experience in ServiceNow ITSM, CSM and ITBM (SPM).
  • Certifications preferred: ServiceNow CSA.
  • Experience working with Catalog Items, Record Producers, Business Rules, Flow Designer, SLAs, Assignment Rules, UI Policies, Client Scripts, Email Actions, Email Notifications etc.
  • Experience working with Service Portals, Agent Workspace, Platform Interface.
  • Experience in reviewing logs and debugging and working with users to resolve reported issues.
  • Experience working with ACLs, CMDB, Transform Maps.

Posted on : February 7, 2024 Splunk Dashboard Engineer

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Factor H is seeking an experienced Splunk Dashboard Engineer to join our dynamic team of IT professionals.
- As a Splunk Dashboard Engineer with hands on experience, you will play a pivotal role in designing, developing, and maintaining Splunk dashboards to visualize and analyze data effectively.
- The Splunk Dashboard Engineer will collaborate with cross-functional teams to understand business requirements and translate them into actionable dashboard designs. - This role requires expertise in Splunk, including search query development, data visualization techniques, and dashboard customization.

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5:00pm)

Responsibilities

  • Create Splunk Dashboards for Sentinel's Insight and Active Defense Platforms.
  • Set up effective monitoring and alerting systems within Splunk to proactively address issues and incidents.
  • Implement and manage security controls within the Splunk environment, ensuring adherence to compliance and best practices.
  • Integrate Splunk with other IT tools, systems, and data sources to provide a holistic view of data and enhance correlation and analysis capabilities.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 5 years of experience in designing, implementing, and managing Splunk environments.
  • Proven experience as a Splunk Dashboard Engineer or similar role.
  • Design and develop Splunk dashboards to meet business requirements and drive actionable insights.
  • In-depth knowledge of Splunk Enterprise, including search query language (SPL) and dashboard creation.
  • Effective communication and collaboration abilities to work with cross-functional teams.
  • Splunk certifications highly preferred. Experience with Splunk Enterprise Security preferred.

Posted on : February 1, 2024 NOC Analyst

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Factor H is seeking an NOC Analyst to join our team. This is an excellent opportunity to join a premier company and grow your career.
- As an NOC Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems.
- As an NOC Analyst, you will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed.
- Training will be 4-5 weeks, Monday-Friday 8:30am-5pm CST (7PM - 3:30am IST).
- You will then put on a shift rotation after training. This is for the night shift position: Tuesday-Friday 11pm-9:30am CST (10:30am-9:00pm IST) / Saturday-Tuesday 11pm-9:30am CST (10:30am-9:00pm IST) / Friday-Monday 11pm-9:30am CST (10:30am-9:00pm IST)

Location: Hyderabad, India
Openings: 3
Experience: ± 5 years
Schedule: Full Time (US CST 11pm - 9:30am multiple shifts)

Responsibilities

  • Quickly responds to problem/critical situations.
  • Follows proper phone etiquette procedures and email processes.
  • Precision and accuracy with variable monitoring systems.
  • Organized with ability to multi-task.
  • Provide accurate and timely communication/interaction to all levels internally and externally.
  • Takes initiative to seek resolutions.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • CCNA certified or higher required.
  • Completes outlined assigned tasks along with AD-HOC assignments.
  • Assist with training new NOC agents.
  • Find and address performance issues.
  • Experience working in a similar role, preferably at an MSP.