• +91 7396348040

  • support@factorh.com

  • Hyderabad, India

Posted on : August 25, 2025 NOC Analyst

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Factor H is seeking an NOC Analyst to join our team. This is an excellent opportunity to join a premier company and grow your career.
- As an NOC Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems.
- As an NOC Analyst, you will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed.
- Training will be 4-5 weeks, Monday-Friday 8:30am-5pm CST (7PM - 3:30am IST).
- You will then put on a shift rotation after training. This is for the night shift position: Thursday-Sunday 11pm-9:30am CST (9:30am-8:00pm IST)

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 11pm - 9:30am)

Responsibilities

  • Strong problem-solving skills with a proactive approach to issue resolution.
  • Excellent communication skills with the ability to calmly and professionally articulate technical concepts to diverse audiences in a timely and accurate manner.
  • Working knowledge of network monitoring tools and incident management processes.
  • Organized with ability to multi-task.
  • Ability to quickly respond to problem/critical situations and escalate when appropriate.
  • Full knowledge of technology terminology and the ability to assist non-technical resources resolve issues.
  • Adaptable to contribute and adhere to various company/department/technology trends.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Currently active CCNA certification or higher required.
  • Completes outlined assigned tasks along with AD-HOC assignments.
  • Assist with training new NOC agents.
  • Find and address performance issues.
  • Experience working in a similar role, preferably at an MSP.

Posted on : August 28, 2025 ServiceNow Support Analyst

Factor H is seeking an experienced ServiceNow Developer who will be a key member of the ServiceNow Support team.
- As a ServiceNow Support Analyst you will be the subject matter expert in supporting and maintaining our ServiceNow platform.
- You will be troubleshooting and supporting the ServiceNow platform based on business needs with a focus on ITSM, SPM and ITAM. - You will create, review and enhance, keep up-to-date technical documentation as part of the ServiceNow support team.

Location: Hyderabad, India
Openings: 1
Experience: ± 4 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Support artifacts on the ServiceNow platform including Catalog Items, SLAs, Assignment Rules, Flows, Business Rules, Email Notifications, Reports/Dashboards, Surveys etc.
  • Support ServiceNow to receive/send external data using Data Sources and Transform maps.
  • Support ServiceNow to send data to external systems via API Integrations
  • Make configuration or code changes as required, test in development environment, represent changes in CAB and deploy changes to production environment.
  • Create and maintain knowledge artifacts to document platform functionality and troubleshooting steps, known issues and resolution. Document support activities, solutions, and processes with accuracy and clarity.
  • Staying current on ServiceNow trainings and best practices.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 4-6 years experience in ServiceNow ITSM, SPM. Knowledge of ITAM is a plus.
  • Certifications preferred: ServiceNow CSA.
  • Experience supporting and managing ServiceNow. Previous experience in a helpdesk or IT support role preferred.
  • Proven ability to provide customer-focused support in a fast-paced environment. Work independently and collaboratively within a team environment. Excellent communication skills required.
  • Familiarity with Windows operating systems and Active Directory is a plus.
  • Experience working with Catalog Items, Record Producers, Business Rules, Flow Designer, SLAs, Assignment Rules, UI Policies, Client Scripts, Email Actions, Email Notifications etc.
  • Experience working with Service Portals, Service Operations Workspace, Platform Interface.
  • Experience in reviewing logs and debugging and working with users to resolve reported issues.
  • Experience working with ACLs, CMDB, Transform Maps.