• +91 7396348040

  • support@factorh.com

  • Hyderabad, India

Posted on : March 15, 2023 ServiceNow Support Analyst

Factor H is seeking an experienced ServiceNow Support Analyst is a key member of the ServiceNow Support team.
- You will be responsible for troubleshooting and resolving incidents and fulfilling requests related to the ServiceNow platform.
- You will review and enhance, keep up-to-date technical documentation created by the ServiceNow development team.
- You will be analyzing, documenting and modifying the ServiceNow platform based on business needs with a focus on ITSM, CSM and ITBM (SPM).

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 5:30am - 2pm)

Responsibilities

  • Be the first point of response for Incidents and Requests for the ServiceNow platform.
  • Troubleshooting and resolving Incidents, fulfil Requests. This may require updating data as well as debugging and fixing defects.
  • Made configuration or code changes as required, test in development environment, represent changes in CAB and deploy changes to production environment.
  • Create and maintain knowledge artifacts to document platform functionality and troubleshooting steps, known issues and resolution.
  • Staying current on ServiceNow trainings and best practices.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 3-4 years experience in ServiceNow ITSM, CSM and ITBM (SPM).
  • Certifications preferred: ServiceNow CSA.
  • Experience working with Catalog Items, Record Producers, Business Rules, Flow Designer, SLAs, Assignment Rules, UI Policies, Client Scripts, Email Actions, Email Notifications etc.
  • Experience working with Service Portals, Agent Workspace, Platform Interface.
  • Experience in reviewing logs and debugging and working with users to resolve reported issues.
  • Experience working with ACLs, CMDB, Transform Maps.

Posted on : March 12, 2023 Threat Intelligence Analyst

Factor H is seeking an experienced Threat Intelligence Analyst is a key member of the Threat Operations Team.
- You will be responsible for planning and implementing security measures to protect computer systems, networks, and data.
- You will act will a first responder to cyber-incidents and report cyber threats and then implement changes to protect our Customer’s environments.
- Your ability to analyze real traffic and associated artifacts: malicious, normal, and application traffic; and demonstrate the ability to differentiate malicious traffic from false positives will be critical in this position.

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Triaging alerts and reports of incidents.
  • Analyzing real traffic and associated artifacts: malicious, normal, and application traffic; differentiate malicious traffic from false positives.
  • Configuring firewalls, data encryption, and other security measures.
  • Performing daily system monitoring and health checks for various security products.
  • Staying current on IT security trends, vulnerabilities, and news and recommending security enhancements.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 3-4 years experience in a security related position.
  • Certifications preferred: CCNA, Security+, GCIA, Certified Ethical Hacker, and CISSP.
  • Experience performing daily system monitoring and health checks for various security products.
  • Understanding of how DNS works for both legitimate and malicious purposes.
  • Understanding basic network protocols and traffic flow in an enterprise environment.
  • The ability to communicate clearly with verbal and written skills.

Posted on : March 12, 2023 Threat Investigation Analyst

Factor H is seeking an experienced Threat Investigation Analyst is a key member of the Threat Operations Team.
- You will be responsible for supporting alarm research and development in our proprietary security platform as well as performing research on emerging threats and providing communication to our customers.
- You will act as a technical expert in our detections as well as a collaborative point of escalation for our Threat Operations team.
- Your ability to analyze logs, actively pursue the most cutting-edge industry news and events, think like an attacker, and correlate information across wide data sets will be critical in this position.

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Collaborate with internal teams to research emerging threats and provide communication to our customers.
  • Technical expert in detections and collaborative oint of escalation for Threat Operations team.
  • Accurately document emerging threats and findings.
  • Act as a point of escalation for cross-team collaboration.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 4 years in a Cybersecurity role with an enterprise size organization or MSP.
  • Expertise in SIEM, network, and/or host-based analysis and investigations including query languages popular in SIEM products.
  • Demonstrated hands on implementation/troubleshooting of Security concepts.
  • Ability to correlate activity across multiple ingest sources and large data sets.
  • Proficient use of Splunk to be able to develop appropriate queries to discover mission critical details.

Posted on : March 3, 2023 Security Project & Support Engineer

Factor H is seeking an experienced Security Project & Support Engineer to help with the continued growth within our Private Cloud and Security space.
- You will be responsible for in charge of deployment of applications and provisioning of new customers.
- You will understand the day-to-day tasks on the docket and assist team members with their deployments.
- This is a very customer focused role that requires a good foundation of route/switch, data center, and security knowledge and communication.

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Walk customers through procedures to accomplish setting up site-to-site vpn, configuring syslog, endpoint security configuration etc.
  • Troubleshoot routing/switching connectivity, setting up api keys for cloud applications like Salesforce, Cloudflare, O365 etc.
  • Deploy application such as Cisco AMP, Splunk enterprise infrastructure for clients, forwarders, setup Umbrella, DNS Security for Client environments.
  • Work cohesively as a member of a team within a project management environment.
  • Mentor and train onboarding analysts.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum 4 years of experience in a networking/data center/security engineering related position.
  • Certifications preferred: CCNA Routing/Switching, CCNA Security, CCNA Data Center or other similar certifications.
  • Experience working in a virtual server environment, VMWare experience is a plus.
  • Experience with configuring and deploying tools such as Cylance, Splunk, Cisco AMP, Cisco Umbrella, and Cisco ESA is a plus.
  • Experience and knowledgeable on VPN and NAT technologies is preferred.
  • Candidate is required to have solid communication skills as it relates to internal and external customers of all levels in an organization.

Posted on : March 3, 2023 Threat Hunter

Factor H is seeking an experienced Threat Hunter who will be an integral part of our Security Operations Center.
- You will be responsible for to create and perform proactive, iterative, and repeatable searches on enterprise customer environments to detect malicious, suspicious, or risky activities or novel attack techniques that have evaded detection by existing tools.
- You will seek out Identify any anomalous/malicious behavior and identify any visibility gaps in the customer environment while also identifying opportunities for automation and apply these to hunting playbooks and methodologies.
- Your ability to analyze real traffic and associated artifacts: malicious, normal, and application traffic; and demonstrate the ability to differentiate malicious traffic from false positives will be critical in this position.

Location: Hyderabad, India
Openings: 2
Experience: ± 5 years
Schedule: Full Time (US CST 8:30am - 5pm)

Responsibilities

  • Collaborate with internal teams to recommend/develop new or custom security content to include signatures, alerts, workflows and automation to counter prospective threats and enable future hunts.
  • Perform continual research on cyber threats, vulnerabilities, newly released indicators, and adversary tactics, techniques, and procedures to stay current with the latest evolutions in the threat landscape and use that knowledge to continuously update methodologies and playbooks.
  • Accurately document threat hunting methodologies and findings.
  • Act as a point of escalation for cross-team collaboration.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum of 3 years of experience as a key member of a security operations team (SOC, Incident Response, Threat Intel, Malware Analysis, IDS/IPS Analysis, etc.
  • Expertise in SIEM, network, and/or host-based analysis and investigations including query languages popular in SIEM products.
  • Threat intelligence-driven or hypothesis-based threat hunting and various cybersecurity and intelligence frameworks to identify missing or ineffective detection capabilities.
  • Strong ability to translate technical concepts and information into a form easily consumed by non-technical stakeholders.
  • Ability to correlate activity across multiple ingest sources and large data sets.

Posted on : February 17, 2023 Splunk Cloud Engineer

Factor H is seeking an experienced Splunk Cloud Engineer with experience in Splunk Enterprise, Splunk Enterprise Security and Splunk ITSI.
- You will be responsible for configuring the monitoring tools, adding users, installing agents on servers, as well as providing level 3 support.
- You will be working as part of our Operations Center to help analyze data to help identify causes to problems and to develop solutions.

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 10:00pm - 3:30am)

Responsibilities

  • Onboard Customers onto Splunk Cloud Platform.
  • Configure monitoring tools, setup forwarders, install agents.
  • Troubleshoot, provide L3 support and keep system operational.
  • Find and address performance issues.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • Candidates need to have a minimum of 2-4 years of Splunk engineering and development experience.
  • Splunk Cloud Development support experience in an enterprise environment required.
  • Cloud development experience required.
  • Knowledge of network monitoring required.
  • Splunk certifications highly preferred.

Posted on : February 17, 2023 NOC Analyst

Factor H is seeking an NOC Analyst to join our team. This is an excellent opportunity to join a premier company and grow your career.
- As an NOC Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems.
- As an NOC Analyst, you will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed.
- Training will be 4-5 weeks, Monday-Friday 8:30am-5pm CST (7PM - 3:30am IST).
- You will then put on a shift rotation after training. This is for the night shift position: Friday-Sunday 7pm-7am CST (5:30am-5:30pm IST)

Location: Hyderabad, India
Openings: 3
Experience: ± 5 years
Schedule: Full Time (US CST 7am - 7pm Weekend shift)

Responsibilities

  • Quickly responds to problem/critical situations.
  • Follows proper phone etiquette procedures and email processes.
  • Precision and accuracy with variable monitoring systems.
  • Organized with ability to multi-task.
  • Provide accurate and timely communication/interaction to all levels internally and externally.
  • Takes initiative to seek resolutions.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • CCNA certified or higher (required or obtained with 90 days of start date).
  • Completes outlined assigned tasks along with AD-HOC assignments.
  • Assist with training new NOC agents.
  • Find and address performance issues.
  • Experience working in a similar role, preferably at an MSP.

Posted on : March 15, 2023 Helpdesk Agent

Factor H is seeking a Helpdesk Agent to join our nationally recognized support team. This is an excellent opportunity to join a premier company and grow your career.
- As an Helpdesk Agent, you providing technical customer support to our largest customers while maintaining high customer satisfaction and meeting service level agreements.
- As an Helpdesk Analyst, you will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed.
- Training will be 4-5 weeks, Monday-Friday 8:30am-5pm CST (7PM - 3:30am IST).
- This is for the night shift position: Monday-Friday 12am - 8am CST (10:30am - 6:30pm IST)

Location: Hyderabad, India
Openings: 1
Experience: ± 5 years
Schedule: Full Time (US CST 12am - 8am)

Responsibilities

  • Support Helpdesk operations and quickly responds to problem/critical situations.
  • Follows proper phone etiquette procedures and email processes.
  • Precision and accuracy with variable monitoring systems.
  • Organized with ability to multi-task.
  • Provide accurate and timely communication/interaction to all levels internally and externally.
  • Takes initiative to seek resolutions.
  • Must demonstrate a “can-do” attitude.

Skills/Experience

  • 5+ years of Help Desk experience and supporting users remotely.
  • Experience with Microsoft Office/O365, Active Directory, Windows 7/10, DNS, DHCP, Apple iOS (plus), Mobile devices (Android and iOS) .
  • Basic understanding of MFA, networking and remote imaging.
  • Experience provisioning necessary access (printers/drives/applications).
  • Experience working with SCCM, Intune, Kaseya and patching.