Factor H is seeking an NOC Analyst to join our team. This is an excellent opportunity to join a premier company and grow your career.
- As an NOC Analyst, you are part of the operations in a 24X7 Network Operations Center, monitoring customers’ production systems.
- As an NOC Analyst, you will be responsible for providing support to client operations, communicating via phone and e-mail with customers and technicians, and troubleshooting and escalating trouble cases as needed.
- Training will be 4-5 weeks, Monday-Friday 8:30am-5pm CST (7PM - 3:30am IST).
- You will then put on a shift rotation after training. This is for the night shift position: Thursday-Sunday 11pm-9:30am CST (9:30am-8:00pm IST)
Factor H is seeking an experienced ServiceNow Developer who will be a key member of the ServiceNow Support team.
- As a ServiceNow Support Analyst you will be the subject matter expert in supporting and maintaining our ServiceNow platform.
- You will be troubleshooting and supporting the ServiceNow platform based on business needs with a focus on ITSM, SPM and ITAM.
- You will create, review and enhance, keep up-to-date technical documentation as part of the ServiceNow support team.